Refund Policy
ApexTrade LLC · Last updated: May 4, 2026
1. Subscription Model
ApexTrade sells monthly software subscriptions that provide access to the ApexTrade platform — including analytics tools, automation interfaces, market alert systems, and account sync features. ApexTrade is a non-custodial SaaS platform. We do not provide financial advice, execute trades on your behalf, or custody funds. All subscription charges are for software access only. Charges will appear as "ApexTrade LLC" (or similar) on your billing statement.
2. 7-Day Refund Window
If you are not satisfied with your subscription, you may request a full refund within 7 days of your initial purchase, subject to account review. To request a refund, contact james@apextradellc.com with your account email and the reason for your request. Refunds will be processed within 5–10 business days back to your original payment method. This 7-day refund applies to first-time purchases only.
3. No Refunds After 7 Days
After the 7-day refund window, subscriptions are non-refundable. Partial-month refunds are not provided. If you cancel your subscription after the 7-day window, you will retain access to the platform until the end of your current billing period. Your subscription will not renew after cancellation.
4. Renewals & Cancellations
Subscriptions automatically renew each month unless canceled. You may cancel at any time via the Billing page in the platform or by contacting james@apextradellc.com. Cancellations take effect at the end of the current billing period — you will not be charged again after cancellation, and you retain access through the end of the period you have already paid for.
5. Free Trial Terms
Free trials are limited to one per user. Charges begin automatically after the trial period unless canceled prior to renewal. Trial eligibility is determined at our discretion. Refund requests submitted during an active trial period will be evaluated on a case-by-case basis.
6. Chargebacks Policy
If you believe a charge was made in error, please contact us at james@apextradellc.com before initiating a chargeback with your bank. Chargebacks initiated without first contacting support may result in immediate account suspension and may be disputed. We are committed to resolving billing issues quickly and fairly.
7. No Refunds for Trading Outcomes
ApexTrade provides software tools only. We do not guarantee any trading outcomes, returns, or profits. Subscription fees are for access to software functionality and are not refundable on the basis of trading losses or unsatisfactory market performance. Users are solely responsible for their trading decisions.
8. Abuse & Misuse Policy
We reserve the right to deny refund requests in cases of abuse, including but not limited to repeated subscription cancellations, multiple refund requests across accounts, or evidence of misuse of the platform or payment system. ApexTrade reserves the right to permanently restrict access to accounts found to be engaging in systematic abuse of our refund or trial policies.
9. Contact for Refund Requests
To request a refund or for any billing questions, contact: james@apextradellc.com. Include your account email, transaction ID, and the reason for your request. We aim to respond to all billing inquiries within 1 business day.
Questions about a charge? Email us and we'll resolve it promptly.
Billing support: james@apextradellc.com